31% year-over-year revenue growth in full year 2025, exceeding guidance

Scaled MyPay to over $400 million in revenue run rate and achieved 1% loss rate after one year

Expects to achieve GAAP profitability in 2026

Chime® (Nasdaq: CHYM), America’s #1 Choice for Banking¹, today reported financial results for the quarter ended December 31, 2025.

“We delivered strong results in 2025, with 31% year-over-year revenue growth, expanding margins, and growing momentum as the primary account of choice for mainstream America,” said Chris Britt, CEO and Co-founder of Chime. “Today, more Americans are choosing Chime as their primary account than any other financial institution. In 2026, we plan to accelerate even further. Our proprietary technology platform, ChimeCore, has significantly increased our product velocity, we’re scaling our Enterprise channel, and we’re embedding AI across the platform to drive durable growth and profitability.”

Fourth Quarter 2025 Financial Highlights

We reported strong top- and bottom-line growth in the fourth quarter – both exceeding our guidance.

• Revenue was $596 million, up 25% year-over-year.
  • Payments revenue grew 17% year-over-year to $396 million, and 21% year-over-year when combined with Outbound Instant Transfer (OIT) revenue.
  • Platform-related revenue grew 47% year-over-year to $200 million, reflecting continued adoption of MyPay. Excluding OIT, platform-related revenue grew 37% year-over-year.
• Gross profit was $530 million, yielding an 89% gross margin.
• Transaction profit (non-GAAP) grew 31% year-over-year to $427 million, yielding a 72% transaction margin.
• Net loss was $45 million and net margin was (8)%.
• Adjusted EBITDA (non-GAAP) was $57 million. Adjusted EBITDA margin of 10% represented a 12 percentage point increase year-over-year, the largest improvement of any quarter in 2025, and translated to a 57% incremental adjusted EBITDA margin.
• Active Members grew 19% year-over-year to 9.5 million, an increase of approximately 500,000 net new Active Members quarter-over-quarter.
• Average Revenue per Active Member (ARPAM) grew 5% year-over-year to $257.
• Purchase Volume (PV) increased 13% year-over-year to $34.4 billion, and 16% year-over-year when combined with OIT volume to $35.3 billion.

Full Year 2025 Financial Highlights

We achieved robust top- and bottom-line growth in the full year 2025 – both exceeding our guidance.

• Revenue was $2.2 billion, up 31% year-over-year.
  • Payments revenue grew 18% year-over-year to $1.5 billion, and 20% year-over-year when combined with OIT revenue.
  • Platform-related revenue grew 73% year-over-year to $686 million. Excluding OIT, platform-related revenue grew 64% year-over-year.
• Gross profit was $1.9 billion, yielding an 88% gross margin.
• Transaction profit (non-GAAP) grew 22% year-over-year to $1.5 billion, yielding a 69% transaction margin.
• Net loss was $1 billion and net margin was (46)%. The net loss was primarily driven by $928 million of stock-based compensation expense and related payroll tax in Q2 2025 that was significantly elevated due to our initial public offering.
• Adjusted EBITDA (non-GAAP) was $127 million. Adjusted EBITDA margin of 6% represented a 6 percentage point increase year-over-year, exceeding our full-year guidance.
• Active Members grew 19% year-over-year, an increase of 1.5 million net new Active Members year-over-year.
• PV increased 16% year-over-year to $134 billion, and 18% year-over-year when combined with OIT volume to $136 billion.

Fourth Quarter and Full Year 2025 Business Highlights

• ChimeCore fueling efficiency and accelerating product velocity: In Q4, we completed our multi-year migration to ChimeCore, and are now 100% on our own technology stack. ChimeCore strengthens our cost-to-serve advantage by reducing transaction processing costs by an estimated 60%, supporting our long-term gross margin target of 90%. ChimeCore also enables a step-change in product velocity, driving faster development and innovation at scale.
• Strong Chime Card adoption and engagement: Since the launch of Chime Card in Q3, our first product built entirely on ChimeCore, we have seen strong adoption and engagement. Among new member cohorts, over half are adopting Chime Card, and those members are putting over 70% of their Chime spend on the product, which earns materially higher take rates compared to debit. These members also spend considerably more across debit and credit, compared to new debit-only members. This has increased credit spend as a percentage of total PV to 21% in December, up from 16% in September.
• Meaningful improvement in MyPay’s unit economics: We scaled MyPay to more than $400 million in annualized revenue in Q4, while generating a transaction margin of nearly 60%, just one year after launch. We achieved our target of 1% steady state loss rate, significantly faster than planned. With losses stabilized and a new variable pricing model in place, we will work to expand MyPay to more members, with higher limits, and grow transaction profit dollars, while remaining among the lowest-cost products in the market.
• Growing traction across liquidity products: Across SpotMe, MyPay, and Instant Loans, we exited the year at over $40 billion in annualized origination volume. In 2025, we originated approximately $400 million of Instant Loans; as of Q4, 10% of Active Members had an open Instant Loan. Unit economics improve meaningfully as the portfolio matures, with as much as 50% lower annualized loss rates for repeat borrowers compared to first-time borrowers.
• Building momentum through Chime Enterprise: We gained early traction in 2025, onboarding our first Chime Enterprise customers and channel partners. Our offering is resonating with employees. Among early cohorts, adoption is high, and these members are both transacting more and retaining better than new cohorts in our direct-to-consumer channel. With additional employer partners announced recently, we enter 2026 with strong momentum and pipeline to scale this evergreen customer acquisition channel.
• Cementing our position as the primary account of choice for mainstream America: Chime is now the #1 brand in consideration² among Americans earning up to $100,000 per year, demonstrating that brand strength is translating into awareness and primary account intent. In 2026, NerdWallet named Chime the Best Checking Account and Best Online Banking Experience, building on prior recognition from TIME as the #1 brand in banking and from J.D. Power as the leader in U.S. checking account openings.
• AI is transforming how we operate: Over the past three years, AI has helped us reduce cost to serve by nearly 30% and increase ARPAM by 23%, all while improving customer satisfaction. AI has also meaningfully increased internal productivity: we have boosted developer throughput, cut code review time, and more than doubled marketing creative output while reducing production costs.

Outlook

Chime is well-positioned entering 2026, with multiple tailwinds that we believe will support continued strong top-line growth, even faster transaction profit growth, and further bottom-line margin expansion this year. We expect 2026 will be our first full year to achieve GAAP net income profitability, ahead of previous internal expectations.

For the first quarter of 2026, we expect:

• Revenue between $627 million to $637 million, resulting in year-over-year revenue growth between 21% and 23%.
• Adjusted EBITDA between $90 million to $95 million, with an adjusted EBITDA margin between 14% and 15%.

For the full year of 2026, we expect:

• Revenue between $2.63 billion to $2.67 billion, resulting in year-over-year revenue growth between 20% and 22%.
• Adjusted EBITDA between $380 million to $400 million, with an adjusted EBITDA margin between 14% and 15%, representing an incremental adjusted EBITDA margin of over 55%.

The outlook provided above constitutes forward-looking information within the meaning of applicable securities laws and is based on a number of assumptions and subject to a number of risks. See cautionary note regarding “Forward-Looking Statements” in the press release.

Conference Call Information

Chime will host a conference call to discuss its fourth quarter and full year 2025 financial results and financial outlook at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) today. A live webcast of the earnings conference call will be accessible on Chime’s Investor Relations website at investors.chime.com. A replay will be available on the Investor Relations website following the call.

An investor presentation, including supplemental financial information and reconciliation of certain non-GAAP financial measures to their nearest comparable GAAP measures, will be available through Chime’s Investor Relations website at investors.chime.com.

About Chime

Chime (Nasdaq: CHYM) is a financial technology company founded on the premise that core banking services should be helpful, easy, and free. We offer a broad range of low-cost banking and payments products that address the most critical financial needs of everyday people. Our member-aligned business model has helped millions of people to unlock financial progress™. Member deposits are FDIC-insured through The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC, up to applicable limits*.

*Chime® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

Forward-Looking Statements

This release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or future financial or operating performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “will,” “should,” “expect,” “plan,” “anticipate,” “could,” “would,” “intend,” “target,” “project,” “contemplate,” “believe,” “estimate,” “predict,” “potential,” “goal,” “objective,” “seek,” or “continue” or the negative of these terms or other comparable terminology that concern Chime’s expectations, strategy, plans, or intentions. Forward-looking statements in this release may relate to, but are not limited to, expectations of future results of operations or financial performance of Chime, including expectations related to achieving GAAP profitability, expectations regarding certain of our key financial and operating metrics, our business and growth strategy, including future product development plans, our market opportunity, the performance of newly launched products and innovations, our technological capabilities, including our ability to embed AI across the platform and the ability of ChimeCore to reduce processing costs and accelerate innovation, the demand for Chime’s products and services, our expectations and management of future growth and acceleration, and our expectations regarding our industry and traditional banks, as well as assumptions relating to the foregoing. You should not put undue reliance on any forward-looking statements. Forward-looking statements should not be read as a guarantee of future performance or results, and will not necessarily be accurate indications of the times at, or by, which such performance or results will be achieved, if at all.

Forward-looking statements are based on information available at the time those statements are made or on management’s good faith beliefs and assumptions as of that time with respect to future events, and are subject to risks and uncertainties that could cause actual performance or results to differ materially from those expressed in, or suggested by, the forward-looking statements. These risks and uncertainties include risks related to our ability to attract and retain Active Members; our relationships with our bank partners; changes in rules and practices concerning interchange fees, card network fees, and other fees and assessments; our ability to maintain and protect our brand; our ability to maintain member satisfaction and provide reliable member support; our ability to develop new products and enhancements for existing products; our reliance on third parties and their systems; our history of net losses and ability to achieve and maintain profitability; and the complex and evolving laws and regulations applicable to our business and the banking ecosystem. Further information on these risks and other factors that could affect our financial results are set forth in our filings with the Securities and Exchange Commission (SEC), including in our Quarterly Report on Form 10-Q for the quarter ended September 30, 2025 filed with the SEC on November 10, 2025. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this release may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this release. Except as required by law, Chime does not undertake any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments, or otherwise.

Non-GAAP Financial Measures

To supplement our consolidated financial information prepared and presented in accordance with U.S. generally accepted accounting principles (“GAAP”), we use certain financial measures that are not prepared in accordance with GAAP, including transaction profit, transaction margin, adjusted EBITDA, and adjusted EBITDA margin, to facilitate analysis of our financial trends and for internal planning and forecasting purposes. We use these non-GAAP financial measures in conjunction with GAAP measures to evaluate our operating performance, formulate business plans, prepare budgets and forecasts, and make strategic decisions, including those relating to operating expenses and the allocation of internal resources. We believe that these non-GAAP financial measures provide useful information to investors, analysts, and others about our business and financial performance, enhance their overall understanding of our performance, and can assist in providing a more consistent and comparable overview of our financial performance across periods. Our definitions may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may not publish these or similar metrics. Further, these metrics have certain limitations in that they do not include the impact of certain expenses that are reflected on our consolidated statements of operations. Accordingly, our non-GAAP financial measures are presented for supplemental purposes only and should be considered in addition to, and not as substitutes for, or in isolation from, measures prepared in accordance with GAAP. A reconciliation of these measures to the most directly comparable GAAP measures is included at the end of this release.

We have not provided the forward-looking GAAP equivalents for certain forward-looking non-GAAP measures included in this release, or a GAAP reconciliation, as a result of the uncertainty regarding, and the potential variability of, reconciling items such as stock-based compensation expense. Accordingly, a reconciliation of these forward-looking non-GAAP metrics to their corresponding forward-looking GAAP equivalents is not available without unreasonable effort. However, it is important to note that material changes to reconciling items could have a significant effect on future GAAP results.

Adjusted EBITDA

We define adjusted EBITDA as net income (loss), adjusted for (i) depreciation and amortization expense, (ii) other income (expense), net, (iii) provision (benefit) for income taxes, (iv) stock-based compensation expense including related payroll tax, and (v) certain expenses that do not reflect our core operations and may vary significantly from period to period, including restructuring charges, impairment charges, stock-based charitable expense, and certain legal and regulatory charges, as applicable. We have also made an adjustment for one-time costs associated with ceasing the use of our third-party payment processor.

Adjusted EBITDA Margin

We define adjusted EBITDA margin as adjusted EBITDA divided by revenue.

We believe that adjusted EBITDA and adjusted EBITDA margin are key measures of our operating performance, and management uses these measures to formulate business plans, prepare budgets and forecasts, and make strategic decisions.

Transaction Profit

We define transaction profit as gross profit less transaction and risk losses.

Transaction Margin

We define transaction margin as transaction profit divided by revenue.

We believe that transaction profit and transaction margin are key measures of the incremental profit generated by member transactions.

Key Metrics

We use the following key metrics to help us evaluate our business and growth trends, establish budgets, evaluate the effectiveness of our investments, and assess operational efficiencies.

Active Members

We define an Active Member as a member who has initiated a money movement transaction on our platform in the last calendar month of the applicable period. Member-initiated money movement transactions include, but are not limited to, purchases with Chime-branded debit or credit cards, funding a member account, withdrawing funds from an ATM, sending or receiving funds with Pay Anyone, or taking a MyPay advance. Active Members are a key indicator of the scale of our engaged member base.

Average Revenue Per Active Member (“ARPAM”)

We define Average Revenue per Active Member (“ARPAM”) as revenue generated in the calendar quarter multiplied by four and divided by the average of the number of Active Members at the end of the prior quarter and the end of the current quarter. ARPAM is a key indicator of our ability to monetize member engagement, as it captures both the impact of payments revenue from Purchase Volume as well as the monetization of products that contribute to platform-related revenue.

Purchase Volume

We define Purchase Volume as the total dollar value of member purchase transactions using Chime-branded debit or credit cards during a given period, net of any adjustments or refunds. Purchase Volume is a key driver of payments revenue, because the interchange fees upon which our payments revenue is based are generally determined as a percentage of the underlying transaction value plus a fixed amount per transaction based upon rates set by the card networks. Purchase Volume is also a key indicator of aggregate member engagement. Purchase Volume does not include other types of transaction volumes such as deposits, ATM withdrawals, SpotMe and MyPay advances, sending or receiving funds with Pay Anyone, outbound instant transfers, and other types of ACH or direct debit transfers.

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