New Relic Launches New Error Tracking Capabilities

Engineers can now deeply understand how errors are impacting users, better debug errors with logs and traces in context, and collaborate on resolving errors directly in Slack

New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced the general availability of new error tracking capabilities to help engineering teams proactively detect, triage, and take action on all errors across the full software stack before customers are impacted. These new capabilities expand the company’s integrated, industry-leading errors inbox solution to include a new user impact view, access to correlation data across traces and logs, and an enhanced integration with Slack.

Legacy error tracking solutions often fail to detect smaller errors which end up impacting the customer experience. By expanding its error tracking capabilities, New Relic is helping engineering teams detect all errors, even those that often fall through the cracks, to minimize engineering toil and improve customer experience. New Relic is the only observability platform to provide a single place to view, triage, and resolve all errors across the full application stack—including APM, RUM, mobile and serverless data.

“As applications grow more complex, engineers need a system in place to proactively triage and fix errors before the customer experience is impacted,” said New Relic Observability Product GM & Chief Growth Officer Manav Khurana. “New Relic error tracking gives web, mobile, and back-end engineers a single place to prioritize and resolve issues faster whenever a critical, customer-impacting error arises. Because error tracking is part of our all-in-one observability platform, we are able to automatically display relevant traces and logs in context of an error, helping engineers debug errors faster.”

Enhancements to error tracking include:

• User impact view: At a glance, see and sort errors grouped by unique users impacted over time. It is not enough for engineers to see how many errors are happening, having context into how many users are getting a particular error helps teams prioritize the errors that have the highest impact to the business.
• Correlation across traces and logs: Get to the root cause across the full stack by using stack traces, distributed tracing, and logs all in a single view. There is no more need to jump between different screens, changing context to debug complex errors that span multiple services.
• Slack integration: New and resurfaced errors are sent instantly to teams in Slack, eliminating the need for teams to toggle between multiple platforms to detect and triage errors. This enables teams to quickly identify any new errors or regressions and resolve them quickly before customers are impacted.

In the last 12 months, engineering teams have used New Relic error tracking to identify and manage more than 1 million errors. New Relic is the only tool to allow engineers to intelligently group and display errors by user and error impact, with context, on a single screen, to enable teams to get ahead of issues and ship code faster.

“At Beyond Finance, our mission is simple: we want to help individuals move beyond debt. A critical part of ensuring that happens is being able to monitor the health of our applications,” said Ashley Zagorski, Software Engineer at Beyond Finance. “We use error tracking to detect, triage, and resolve full-stack errors—all in one place. With Error Tracking as the source of truth, my engineering team can better collaborate to understand, troubleshoot, and ultimately resolve errors faster, creating better customer experiences and freeing up more time for innovation.”

New Relic error tracking is now available for free to all New Relic full platform users and core users. For more information, visit www.newrelic.com or check out our docs page.

About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth. www.newrelic.com.

Forward-looking statements

This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding New Relic error tracking capabilities, including any anticipated benefits, results and future opportunities related thereto. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

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