New podcast reveals how IVR Payments are helping organizations cut staff load, improve CX, and reduce PCI scope during peak periods.
(PRUnderground) August 26th, 2025
Datatel, August 26, 2025 a leader in secure payment solutions, has launched a new podcast episode exploring how Interactive Voice Response – IVR Payments are transforming customer service by reducing live staff call volume without sacrificing service.
Titled “Call Deflection with Purpose: How IVR Payments Reduce Volume Without Reducing Service” the episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.
Key topics include:
- Why call deflections about better service, NOT avoidance
- How IVR Payments deliver 24/7 payment access and security
- Real-world examples, including a 90% drop in agent-handled payment calls
- Lessons from hospitals and utilities already benefiting from IVR
“IVR Payments give organizations a scalable way to improve service, reduce wait times, and remove credit card handling from contact centers,” said Barnard Crespi, Co-CEO of Datatel. “Our podcast walks you through how it works and why it matters.”
The podcast is available now on Datatel’s website.
Listen now: https://www.datatel-systems.com/podcast/call-deflection-with-purpose/
You can read the article here:
About Datatel Communications Inc
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
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Original Press Release.
