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AI Deployment For SMB Call Centers: Customer Engagement Improvement, New Study

Bigly Sales, Inc. releases a new guide exploring the success of AI implementation in call centers for a series of US businesses.

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The new article points to the growing rate of AI adoption across the call center sector, highlighting the operational advantages that the technology offers - including the automation of repetitive and time-consuming tasks such as call routing and appointment scheduling - and shows how AI is enhancing customer experiences for US companies while reducing the burden on human resources.

More details can be found at https://biglysales.com/amazing-examples-of-ai-in-contact-centers/

Bigly identifies five key areas in which AI is improving call center provision. The technology provides a simple way to implement performance monitoring and quality assurance, ensuring consistency and compliance across an entire organization. Interactive voice response (IVR) systems are engaging callers with human-like interactions, while predictive analytics, intelligent routing, and chatbots are helping to resolve inquiries more swiftly and often without the need for any human intervention.

The guide explores how AI has helped the financial services company MoneySolver improve its call center operations. The use of call analysis has given instant feedback to call center agents to ensure consistency and compliance in all customer interactions, while response and resolution rates have improved to drive greater client satisfaction. MoneySolver has seen close rates double and a 30% increase in return on ad spend (ROAS) thanks to call attribution tracking.

The article also looks at Windstream Holdings - a telecoms company based in Little Rock, Arkansas that turned to AI to integrate its call center sales and marketing efforts. By using automated call recording and conversational intelligence technology, the company was able to tie ad campaigns to phone sales for greater marketing efficacy.

The guide explains how this resulted in Windstream seeing a 16% reduction in cost-per-acquisition and passing its subscriber target within 10 months. AI-driven analytics also provided insights into customer behavior so the team could optimize its future marketing strategies.

The piece states, “By leveraging AI-powered platforms, companies across various industries have witnessed remarkable improvements in call handling efficiency, sales effectiveness, and customer satisfaction. Automated processes and real-time insights enable agents to deliver personalized assistance, drive sales conversions, and ensure consistency in service delivery.”

For more information, and to explore Bigly's own AI platform for small businesses, go to https://biglysales.com/services/

Contact Info:
Name: Thomas Ryan
Email: Send Email
Organization: Bigly Sales, Inc.
Address: 11197 Blackhawk Blvd. , Davie, FL 33328, United States
Phone: +1-561-254-4007
Website: https://biglysales.com/

Source: PressCable

Release ID: 89130216

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