Cloud-Native Smart Switchboard Replaces Legacy Operator Consoles

TigerConnect, the leader in healthcare communication orchestration, today announced the launch of the TigerConnect Operator Console, a cloud-native, AI-powered hospital communication platform that modernizes how hospitals manage calls, critical events, and operator-driven workflows. Designed to replace legacy, on-premise systems and built for Cisco Webex Contact Center, the TigerConnect Operator Console provides a highly reliable and scalable alternative that simplifies IT infrastructure, lowers total cost of ownership, and empowers operators to work more efficiently and with greater situational awareness; enabling faster responses, more consistent experiences, and better-supported patient care.

Hospital operators are often relying on decades-old technology that forces them to navigate fragmented systems, slowing response times and increasing the risk of errors during routine and critical events. The TigerConnect Operator Console addresses this challenge by centralizing calls, code activations, and facility alarms in one unified interface, along with intelligent call routing, scripted emergency response workflows, and AI-Powered Operator Assist that provides context-aware, next-best-action recommendations so operators can respond quickly and confidently in any situation. Additionally, real-time call transcription paired with cross-system search enables the right patient, provider, team, or on-call resource to be surfaced instantly, giving operators the tools they need to succeed in today’s healthcare environment.

Designed for enterprise-wide interoperability, the TigerConnect Operator Console integrates seamlessly with existing EHR, telephony, secure messaging, and physician scheduling systems, allowing hospitals to bring their own solutions while eliminating operational silos. By unifying essential operator capabilities within a broader communication ecosystem, TigerConnect enables hospitals to reduce technology fragmentation, streamline coordination across care teams, and partner with a platform built to scale alongside evolving clinical and operational needs.

“Hospital operators are at the center of clinical communication, yet they've been forced to rely on outdated tools that haven’t kept pace with the complexity of modern care,” said Saurin Shah, Chief Product Officer at TigerConnect. “The TigerConnect Operator Console brings voice, messaging, scheduling, and alerts together into a single, cloud-native, AI-powered platform – so operators can see what’s happening in real time and act with confidence. By modernizing this critical role, hospitals can respond faster, operate more efficiently, and deliver more consistent, reliable care.”

When paired with TigerConnect Clinical Collaboration and Scheduling, the platform enables hospitals to consolidate vendors, reduce operational complexity, and deploy a fully integrated communication ecosystem.

“The operator console is a critical but often overlooked part of hospital infrastructure,” said Chris Harper, Director of Technology at Lake Regional Health System. “As healthcare becomes more complex and time-sensitive, the industry needs modern, fully integrated solutions that enable faster communication and stronger coordination. This new console represents a meaningful step toward more reliable operations and an improved experience for both staff and patients.”

The TigerConnect Operator Console is designed to help hospitals reduce costs, improve operational efficiency, and strengthen communication during both routine and critical events. For more information about the TigerConnect Operator Console, visit www.tigerconnect.com or view our listing in the Cisco Webex Contact Center App Hub.

TigerConnect Operator Console was released as part of TigerConnect’s 2026 Winter Product Launch. This launch introduced 21 new capabilities that expand the strength of TigerConnect’s AI‑driven orchestration platform, improving communication, alarm management, smart room experience, and patient engagement.

The TigerConnect Operator Console will officially debut at the ViVE Conference in Los Angeles. Members of the TigerConnect team will be on-site at ViVE at booth #2417 to provide live demonstrations and share more about how the platform is helping hospitals modernize operator workflows and strengthen communication across the enterprise.

About Lake Regional Health

Lake Regional Health System is a nonprofit organization that provides comprehensive health care services to residents and visitors throughout the mid-Missouri region. The hospital is a Level II Stroke Center, Level II STEMI (heart attack) Center and Level III Trauma Center. Lake Regional also provides a wide range of specialties, including cancer care, heart care, orthopedics and women’s health. Plus, Lake Regional operates primary care clinics, Express Care walk-in clinics, rehab therapy clinics, hospice and retail pharmacies. To learn more, visit lakeregional.com.

About TigerConnect

TigerConnect is the AI Communication Orchestration Platform for healthcare, connecting EHRs, medical devices, care teams, and communication systems to intelligently route alerts, automate workflows, and ensure the right person takes the right action at the right time. Built as a cloud-native platform, TigerConnect spans clinical collaboration, nurse call, operator console, alarm management, smart rooms, patient engagement, scheduling, and pre-hospital and transfer coordination. The platform improves patient flow, strengthens clinical outcomes, and increases operational efficiency across the health system. Trusted by more than 7,000 healthcare organizations, TigerConnect helps leading systems achieve 20% reduction in length of stay, 50% faster door-to-needle time, and saves millions by automation non-clinical tasks. Learn more at www.tigerconnect.com.

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