Counterpart leads the transformation of management and professional liability insurance with integration of advanced AI into its underwriting, broker services, risk mitigation, and claims management
Counterpart, the leading management and professional liability managing general underwriter (MGU), announced today details of its Agentic Insurance™ platform. Its intelligent underwriting, broker services, risk mitigation, and claims management systems combine advanced technology with deep insurance expertise to deliver more proactive, personalized support for every stakeholder in the insurance value chain. Counterpart’s systems have produced industry leading CSAT scores and over 100% premium growth YoY on average, while their employee count grew by half as much.
Thousands of brokers and policyholders—and three A rated carriers—already benefit from Counterpart's leading AI-native systems that are redefining management and professional liability insurance. While most insurers have adopted some form of digital strategy, fewer than 25% have achieved true digitalization. Legacy systems, siloed data, and inconsistent implementation remain significant barriers. This disparity underscores the urgency for insurers to embrace digital transformation, or face being left behind.
Counterpart’s Agentic Insurance™ system includes several key components:
- Agentic Underwriting™ - Counterpart has partnered with three A-rated carriers in offering competitive pricing and terms 2-5x faster than most competitors. Agentic Underwriting™ is powered by Counterpart’s proprietary Digital Risk Score, the industry’s most advanced management and professional liability underwriting platform.
- Agentic Broker Services™ - Counterpart has launched over 20 API partnerships and programs that have empowered brokers with the tools, intelligence, and personalized support to stand out and win more business.
- Agentic Risk Mitigation™ - Counterpart’s Risk Assessment identifies unique exposures and then provides policyholders with tools and expert guidance to proactively mitigate the risks, including zeroHR for EPLI policyholders.
- Agentic Claims Management™ - Counterpart closes claims 50% faster on average than the industry with a 4.7 CSAT through its streamlined claims handling workflows, proprietary prediction models, and expense management processes.
“Counterpart is deepening our commitment to becoming the indispensable partner brokers, businesses, and carriers trust to lead them into the future. By empowering insurance experts with Agentic Insurance™ systems, we enable our stakeholders to confidently navigate a landscape shaped by economic volatility, regulatory shifts, rising customer expectations, and rapid technological advancements,” says Tanner Hackett, CEO of Counterpart. “We have subsequently launched an initiative to develop one new agentic application per week on average–these incremental improvements for our stakeholders are compounding into transformative change over time. Counterpart’s Agentic Insurance™ systems are a bellwether for the industry, signaling the impending shift toward more intelligent, integrated, and proactive insurance solutions.”
Counterpart has secured nearly $60 million from leading venture capital firms since inception, channeling these funds into building robust data infrastructure, forging strategic distribution partnerships, and deepening domain expertise. These investments have culminated in the development of Agentic Insurance™ applications, each enhancing how brokers place policies, enabling businesses to proactively manage risk, and improving profitability and underwriting accuracy for carrier partners.
Read more about Counterpart Agentic Insurance services at www.yourcounterpart.com
About Counterpart
Counterpart is the first Agentic Insurance™ company, combining trusted insurance expertise with cutting-edge AI to deliver tailored management and professional liability solutions. By integrating Agentic Underwriting™, Agentic Broker Services™, Agentic Risk Mitigation™, and Agentic Claims Management™ into one powerful platform, Counterpart empowers brokers—and the businesses they serve—to do more with less risk®. Backed by A rated carriers—including Aspen, Markel, and Westfield Specialty®—Counterpart has been recognized in 2024 by CB Insights as a “Top 50 Insurtech,” by Great Place to Work, and by Business Insurance as one of its “Best Places to Work.” To learn more, visit yourcounterpart.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250312842558/en/
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