The episode offers a deep dive into how IVR Payment Automation helps organizations move beyond manual phone payment processes, reducing risks, simplifying compliance, and enhancing customer convenience.

(PRUnderground) November 4th, 2025

Datatel Communications Inc., a leader in IVR Payments and Secure Payment Technologies, explores these critical issues in a new podcast episode: “How IVR Payment Solutions Improve Security, Efficiency, and Compliance.”

Businesses that accept payments over the phone face increasing pressure to protect sensitive customer data, improve efficiency, and comply with strict industry regulations. Interactive Voice Response (IVR) payment solutions are emerging as a key technology to meet these demands.

The episode offers a deep dive into how IVR Payment Automation helps organizations move beyond manual phone payment processes, reducing risks, simplifying compliance, and enhancing customer convenience. By enabling customers to securely enter payment details through an automated phone system, IVR Payments eliminate the need for staff to handle sensitive information, significantly lowering the risk of data exposure.

“Protecting sensitive payment data accepted over the phone while managing PCI compliance can be overwhelming,” says Datatel’s Co-CEO Barnard Crespi, “IVR payment automation provides a simple, effective way to secure transactions while reducing compliance workload.”

Key themes highlighted in the podcast include: 

• Reducing PCI Scope and Compliance Burden: Removing staff from handling credit card data reduces the complexity and cost of meeting PCI DSS requirements.

• Improving Efficiency and Cash Flow: Automated phone payments accelerate transaction processing, reduce accounts receivable delays, and free staff to focus on higher-value activities.

• Enhancing Customer Experience: With 24/7 access to make payments, customers enjoy greater convenience, boosting both satisfaction and on-time collections.

• Integration Options for Every Business: From simple standalone systems to batch processing and real-time API connections, IVR Payments can adapt to a variety of business needs and technical environments.

The discussion also outlines the transition process for organizations moving from live agent phone payments to automated IVR systems. By following a structured approach, assessing workflows, selecting the right solution, testing, and training, businesses can implement IVR Payments quickly and securely.

As regulatory and security pressures continue to grow, IVR Payment solutions provide businesses with a reliable way to improve operations while protecting sensitive payment information. Automating phone payments is no longer just a convenience; it is an essential step in strengthening compliance, improving efficiency, and safeguarding customer trust.

The full episode, How IVR Payment Solutions Improve Security, Efficiency, and Compliance, is available now: https://www.datatel-systems.com/article/how-ivr-payment-solutions-improve-security-efficiency-pci-compliance/ 

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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Original Press Release.