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Articles published by J.D. Power

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Aftermarket Service Providers Make Strides in Satisfaction but Still Face Technology and Communication Gaps, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast April 2025
From J.D. Power
Via Business Wire
Poor Member Digital Experience Weighs Heavily on Health Insurers, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust and Convenience Drive Satisfaction with Credit Unions but Overdraft Fees Present Risks, J.D. Power Finds
From J.D. Power
Via Business Wire
Retail Bank Customer Satisfaction Surges as Banks Ramp Up Customer Support in Uncertain Economic Environment, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast March 2025
From J.D. Power
Via Business Wire
Paint Retailers Must Prime Websites for Optimal Shopping Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Original Equipment Tire Brands Losing Grip on Customer Loyalty, J.D. Power Finds
From J.D. Power
Via Business Wire
Younger, Do-it-Yourself Investors Seek Human Financial Advice in Uncertain Economy, J.D. Power Finds
From J.D. Power
Via Business Wire
Widespread Price Increases, Extreme Weather Events and Long Repair Cycle Times Strain Customer Satisfaction with Homeowners Insurance Claims, J.D. Power Finds
From J.D. Power
Via Business Wire
Satisfaction with Dealer Service Remains High but Owners Face Long Appointment Wait Times and Communication Shortfalls, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Acquires Superior Integrated Auctions (SIA) to Expand Used Vehicle Marketplace Capabilities
From J.D. Power
Via Business Wire
More Consumers Using Buy Now Pay Later, J.D. Power Finds
From J.D. Power
Via Business Wire
EV Owner Satisfaction Improves but Regulatory, Incentive Uncertainties Create Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast February 2025
From J.D. Power
Via Business Wire
Utilities Failing to Connect with Customers on Digital Channels, J.D. Power Finds
From J.D. Power
Via Business Wire
Vehicle Dependability Still Suffering Due to Pandemic Aftershocks, J.D. Power Finds
From J.D. Power
Via Business Wire
Low Satisfaction with Cost and Promotions Brings Down Overall Satisfaction with Wireless Retail Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Brings Industry-Leading Customer Behavior Analytics to Databricks Marketplace with Delta Sharing Integration
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast January 2025
From J.D. Power
Via Business Wire
Wireless Network Quality Improvements Necessary as Customer Demands Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
Many Small Businesses Add Card Payment Surcharges to Customer Purchases as Point-of-Sale Payment Methods Proliferate, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Manufacturer Websites Need Updating to Increase Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast December 2024
From J.D. Power
Via Business Wire
Monthly Residential Electric Utility Bills at Highest Level Ever, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Finance Websites and Mobile Apps Struggle with Customer Experience and Effective Two-Way Communication, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with National Banks Improves as Trust Levels Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
Declining Satisfaction with Apps among Owners of Gas-Powered Vehicles Highlights Gaps in Key Features and Performance, J.D. Power Finds
From J.D. Power
Via Business Wire
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