healow patient engagement solutions lead to improved patient engagement and streamlined scheduling workflows at a Texas-based pulmonary practice

eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that DFW Pulmonary and Sleep Clinic, a Texas-based pulmonary specialty practice, is utilizing healow® patient engagement solutions and Sunoh.ai®, the AI medical scribe that seamlessly integrated with the eClinicalWorks EHR. The practice reports that Sunoh.ai helps providers save two to three hours daily, complete clinical notes the same day, and reduce after-hours charting, which further helps accelerate orders and billing workflows. While solutions like healow Open Access help reduce no-shows.

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"As a specialty practice, efficiency is critical to delivering timely patient care,” said Gloria Adekola, practice manager at DFW Pulmonary and Sleep Clinic. “We've reduced administrative burdens across the practice and significantly improved workflow efficiency. With Sunoh.ai, our provider can now complete and lock notes the same day; orders and lab requests move through the process faster, and staff spend more time supporting patients instead of managing paperwork. We've also made it easier for patients to schedule appointments, complete check-ins, and make payments whenever it's most convenient for them, creating a better experience for both patients and staff."

The practice is leveraging a suite of healow solutions, including:

• healow Open Access: DFW Pulmonary and Sleep Clinic has experienced increased appointment activity, improved management of schedule changes, and reduced no-shows. The ability to schedule outside normal office hours expands patient access and enables more timely follow-up care. In one instance, a patient who needed timely care scheduled an appointment online at approximately 8 p.m. for the following morning, demonstrating how after-hours scheduling can help connect patients with care when they need it most.
• healow CHECK-IN: Most patients complete registration and intake information before arriving for appointments, allowing staff to import patient-entered data directly into the EHR. This accelerates intake workflows and reduces front-office administrative work. When combined with other healow self-service tools, DFW Pulmonary and Sleep Clinic estimates that these efficiencies save approximately two to three hours each day.
• healow Payment Services: By enabling patients to make secure payments via convenient digital payment links, healow Payment Services reduces the need for manual credit card entry over the phone, improves payment tracking, reduces payment-related discrepancies, and accelerates payment collection. Staff members can spend less time processing transactions and more time supporting patients.

"We are proud to support independent practices like DFW Pulmonary and Sleep Clinic as they adopt innovative technology to improve operational performance and strengthen the patient experience," said Girish Navani, CEO and co-founder of eClinicalWorks. "Their experience shows how digital tools such as online scheduling, self-service patient check-in, secure payment solutions, and AI-powered documentation can work together to create a more connected, convenient healthcare experience."

About DFW Pulmonary and Sleep Clinic
Formerly part of North Texas Lung Associates, DFW Pulmonary and Sleep Clinic, LLC is a Texas-based independent pulmonary specialty practice dedicated to providing comprehensive care for patients with respiratory and pulmonary conditions. The practice delivers personalized specialty care through a patient-centered approach focused on improving access, efficiency, and care coordination. For more information, visit https://www.dfwpulmclinic.com/.

About healow
healow is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at https://plus.healow.com.

About eClinicalWorks
eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation, offering cloud-based solutions for Electronic Health Records and Practice Management. The company supports ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems to manage their revenue cycle, patient relationships, and Population Health initiatives. A large network of over 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for its flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. By combining innovation, leading-edge technology, and showcasing a strong commitment towards patient safety, eClinicalWorks empowers practices to grow and thrive amid the 21st-century challenges in healthcare. For more information, visit www.eclinicalworks.com, follow eClinicalWorks on LinkedIn, Facebook, and X/Twitter, or call (866) 888-6929.

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"With Sunoh.ai, our provider can now complete and lock notes the same day; orders and lab requests move through the process faster, and staff spend more time supporting patients instead of managing paperwork."