Carrington Mortgage Services Receives Excellence in Origination Innovation - Automation Award From ICE Mortgage Technology

Carrington Mortgage Services’ dedication to transforming loan processes recently was recognized by ICE Mortgage Technology, which awarded the company with its 2025 Excellence in Origination Innovation - Automation award.

Carrington Mortgage Services, LLC (CMS), one of the nation’s largest privately held non-bank lenders, boasts an impressive slate of loan offerings and services direct to consumers, investors, mortgage brokers and mortgage bankers nationwide. As CMS continues to grow, company leadership challenged the CMS Mortgage Lending team to maximize efficiency and scalability by leveraging automation and technology. In its efforts to streamline the loan origination process, Lending identified opportunities to redefine the Encompass workflow and implement advanced automation solutions. During the past 12 months, these innovations have become a fundamental part of the CMS loan process, delivering impressive results. The company’s dedication to transforming loan processes recently was recognized by ICE Mortgage Technology awarding CMS with its 2025 Excellence in Origination Innovation - Automation award.

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The Carrington team accepts the Excellence in Origination Innovation - Automation Award on behalf of CMS. Pictured from left are Eric Abbinante, Administrator, Loan Origination System for Carrington Mortgage Holdings (CMH); Tyra Rodriguez, Manager, MLD Business Applications for CMH; Joelle Mason, Senior Strategy Project Manager for CMH; Patrick Aleman, Senior Product Manager for CMH; Rebecca Wade, Director, Enterprise Program Manager for CMH; Ali Redjai, SVP, IT Solutions Management Office for CMH; and Azita Guzzo, SVP, Information Technology for CMH.

“Carrington Mortgage Services’ commitment to automation and continuous innovation has positioned us as a leader in mortgage industry efficiency,” said Vikram Jaipuria, EVP, Mortgage Lending for CMS. “This award is welcome recognition for the work we are doing to better serve homeowners.”

By returning to Encompass, CMS has successfully digitized the entire loan lifecycle from application to closing – significantly reducing processing times and improving operational efficiencies. The company’s recent automation advancements include:

• A significant reduction in loan processing times, driven by workflow engine automation that streamlines service ordering and eliminates many manual steps.
• Enhanced risk assessment and compliance, ensuring that regulatory standards are consistently met by using automated tools.
• Improved homeowner satisfaction, driven by enhancements to Encompass Consumer Connect, a mortgage point-of-sale software solution that provides a more seamless experience for homeowners.

Diverse Solutions for Today’s Homebuyers

Now more than ever, homeowners and mortgage professionals are demanding what Carrington has brought to the mortgage marketplace from the very beginning: innovative loan products, leading-edge technology, operations transparency and dedicated training and support systems for loan originators.

In addition to Carrington’s comprehensive suite of non-QM offerings, FHA, VA, USDA and conforming Conventional products, the company also offers ProcessIQ^SM, where approved CMS Wholesale brokers have the option of having Carrington process the loan as part of its underwriting. When enrolled brokers submit loans, they can request that the Carrington ProcessIQ team handle all non-licensable aspects of the processing, working directly with the borrower. In December 2022, CMS’ Second Lien program began providing a welcome source of liquidity to existing CMS servicing customers. In July 2023, CMS expanded its offerings to include 40-year loans and temporary buydowns. In early April 2024, CMS introduced ITIN loans through its retail, wholesale and correspondent lending channels. Then, in July 2024, CMS introduced Section 184 Loans for Native Americans for its retail lending customers. In March 2025, as part of its ongoing commitment to serve an important segment of the mortgage market, the CMS correspondent channel began concentrating exclusively on underwriting and purchasing non-qualified mortgage (non-QM) loans.

“As we further expand our automation initiatives, we will continue to leverage our industry expertise, commitment to homeowners and enviable technology to expand the boundaries of what we as a company can do for everyone who is looking for a home,” said Jaipuria.

The Carrington Companies

Carrington is a holding company whose primary businesses include asset management, mortgages and real estate transactions. Collectively, the businesses are fully integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. To read more visit: www.carringtonhc.com.

Through its collective associates made up of Carrington leaders and employees, the company’s nonprofit organization, Carrington Charitable Foundation, contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs it supports through specific fundraising efforts, please visit: carringtoncf.org.

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ICE Mortgage Technology awarded Carrington Mortgage Services its 2025 Excellence in Origination Innovation - Automation award.