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Spok Reports 2019 Second Quarter Operating Results; Software Bookings up More Than 15 Percent From Prior Year; Continued Strong Wireless Trends

Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in healthcare communications, today announced operating results for the second quarter ended June 30, 2019. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.125 per share, payable on September 10, 2019, to stockholders of record on August 16, 2019.

Key Second Quarter Operating Highlights:

  • Second quarter software revenue of $17.4 million was up more than 2.5 percent from software revenue of $17.0 million in the prior year quarter. Included in second quarter software revenue was $7.4 million of operations revenue and $10.0 million in maintenance revenue, compared to $7.5 million in operations revenue and $9.5 million in maintenance revenue in the second quarter of 2018.
  • Software bookings in the second quarter totaled $21.3 million. Second quarter bookings included $9.2 million of operations bookings and a record $12.1 million of maintenance renewals.
  • The renewal rate for software maintenance revenue in the second quarter of 2019 continued to exceed 99 percent.
  • The quarterly rate of paging unit erosion was 0.5 percent in the second quarter of 2019, which matched the record low historical quarterly performance. This also compares to paging unit erosion of 1.0 percent in the prior quarter and 0.6 percent in the year-earlier period. Net paging unit losses were 5,000 in the second quarter of 2019, compared to 10,000 in the prior quarter and 6,000 in the second quarter of 2018. Paging units in service at June 30, 2019, totaled 977,000, compared to 1,024,000 at June 30, 2018.
  • For the second consecutive quarter, the rate of wireless revenue erosion was 2.1 percent, down from 2.5 percent erosion in the second quarter of 2018.
  • Total paging ARPU (average revenue per unit) was $7.26 in the second quarter of 2019, compared to $7.32 in the prior quarter and $7.41 in the year-earlier quarter.
  • Operating expenses in the second quarter of 2019 totaled $41.5 million, compared to $43.0 million in the prior year quarter. Adjusted operating expenses (excludes depreciation, amortization and accretion) totaled $39.2 million in the second quarter of 2019, compared to $38.3 million in the prior quarter and $40.3 million in the year-earlier quarter.
  • Capital expenses were $1.5 million in the second quarter of 2019, compared to $2.3 million in the year-earlier quarter.
  • The number of full-time equivalent employees at June 30, 2019 totaled 600, compared to 607 in the prior year quarter.
  • Capital paid to stockholders in the second quarter of 2019 totaled $2.4 million. This came in the form of the Company's regular quarterly dividend.
  • The Company’s cash, cash equivalents and short-term investments balance at June 30, 2019, was $77.7 million, compared to $87.3 million at December 31, 2018.

2019 Second Quarter and Year-To-Date Results:

Consolidated revenue for the second quarter of 2019 under Generally Accepted Accounting Principles (“GAAP”) was $39.5 million compared to $40.6 million in the second quarter of 2018. For the first six months of 2019, consolidated revenue totaled $81.3 million, compared to $83.7 million in the first six months of 2018.

For the three months ended

For the six months ended

(Dollars in thousands)

June 30, 2019

June 30, 2018

Change
(%)

June 30, 2019

June 30, 2018

Change
(%)

Wireless revenue

Paging revenue

$

21,342

$

22,824

(6.5

)%

$

43,029

$

46,132

(6.7

)%

Product and other revenue

785

834

(5.9

)%

1,708

1,795

(4.8

)%

Total wireless revenue

$

22,127

$

23,658

(6.5

)%

$

44,737

$

47,927

(6.7

)%

Software revenue

Operations revenue

$

7,353

$

7,463

(1.5

)%

$

16,361

$

16,934

(3.4

)%

Maintenance revenue

10,045

9,507

5.7

%

20,190

18,881

6.9

%

Total software revenue

17,398

16,970

2.5

%

36,551

35,815

2.1

%

Total revenue

$

39,525

$

40,628

(2.7

)%

$

81,288

$

83,742

(2.9

)%

GAAP net loss for the second quarter of 2019 was $0.7 million, or $0.03 per diluted share, compared to a net loss of $1.2 million, or $0.06 per diluted share, in the second quarter of 2018. GAAP net income for the first half of 2019 was $0.1 million, compared to a net loss of $0.8 million, or $0.04 per diluted share, in the first half of 2018.

In the second quarter of 2019, the Company generated $0.3 million of EBITDA (earnings before interest, taxes, depreciation and amortization), compared to EBITDA of $0.3 million in the prior year quarter. In the first half of 2019, the Company generated $3.8 million of EBITDA, compared to EBITDA of $3.6 million in the prior year period.

For the three months ended

For the six months ended

(Dollars in thousands)

June 30, 2019

June 30, 2018

June 30, 2019

June 30, 2018

Net (loss) income

$

(670

)

$

(1,172

)

$

72

$

(827

)

Diluted net (loss) income per share

$

(0.03

)

$

(0.06

)

$

$

(0.04

)

EBITDA

$

343

$

323

$

3,816

$

3,621

Management Commentary:

“Our performance in the second quarter of 2019 was in line with our seasonal expectations. We believe our year-to-date results provide a solid base as we enter the typically more robust second half of the year” said Vincent D. Kelly, president and chief executive officer. “During the quarter, we saw strong performance in a number of key operating measures, including solid growth in year-over-year software bookings levels, both sequential and year-over-year improvements in wireless subscriber retention, increased software backlog levels, and continued operating expense management. These improvements allowed us to return $2.4 million of capital to our stockholders in the form of a quarterly dividend, while enhancing our product offerings through continued investments in our integrated communication platform, Spok Care Connect®.”

Kelly also noted that in addition to the Company’s quarterly financial performance, Spok made progress in several other areas, including product development, as well as its sales and marketing efforts. “During the quarter, Spok continued to build on our industry-leading reputation as we participated in the American Organization of Nurse Executives (AONE) annual meeting, the Healthcare IT Institute and the Association of Medical Directors of Information Systems Physician-Computer Connection Symposium (AMDIS PCC Symposium) in June. Earlier this month, we strengthened our position as an industry thought leader with the release of the findings from our Spok clinician burnout survey. Also, for the seventh consecutive year we are proud and honored to report that all of the adult hospitals named to U.S. News & World Report’s 2019-20 Best Hospitals Honor Roll use Spok clinical communication solutions to facilitate care collaboration and support exceptional patient care. Finally, during the quarter we started working with more than two dozen new customers. We are proud of our team, as we continue to make significant progress in enhancing our Care Connect platform offering and add experienced product and development leadership, staff and consulting resources.”

Michael W. Wallace, chief financial officer, said: “Expense management and strong financial discipline have allowed us to continue to invest in our business for long-term growth. In the second quarter, operating expenses were down on a year-over-year basis. Our balance sheet remains strong, with a cash, cash equivalents and short-term investments balance of $77.7 million at June 30, 2019.”

Business Outlook:

Commenting on the Company’s previously provided financial guidance for 2019, Wallace noted: “We are pleased that the second quarter results are in line with the full year 2019 guidance we had provided last quarter and we are reiterating those expectations." Regarding financial guidance for 2019, Wallace said the Company expects total revenue to range from $156 million to $174 million. Included in that total, the Company expects software revenue to comprise $75 million to $85 million. Also, Spok expects adjusted operating expenses (excludes depreciation, amortization and accretion) to range from $155 million to $165 million, and capital expenses to range from $3 million to $7 million.

2019 Second-Quarter Call and Replay:

Spok plans to host a conference call for investors to discuss its 2019 second quarter results at 10:00 a.m. ET on Thursday, August 1, 2019. Dial-in numbers for the call are 323-794-2597 or 800-458-4148. The pass code for the call is 4023312. A replay of the call will be available from 1:00 p.m. ET on August 1, 2019 until 1:00 p.m. ET on Thursday, August 15, 2019. To listen to the replay, please register at http://tinyurl.com/Spok2019Q2earningsreplay. Please enter the registration information, and you will be given access to the replay.

About Spok

Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians, support administrative compliance, and provide a better experience for patients. Our customers send over 100 million messages each month through their Spok® solutions. Spok is making care collaboration easier. For more information, visit spok.com or follow @spoktweets on Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.

Safe Harbor Statement under the Private Securities Litigation Reform Act: Statements contained herein or in prior press releases which are not historical fact, such as statements regarding Spok’s future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause Spok’s actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, declining demand for paging products and services, continued demand for our software products and services, our ability to develop additional software solutions for our customers and manage our development as a global organization, the ability to manage operating expenses, particularly third party consulting services and research and development costs, future capital needs, competitive pricing pressures, competition from traditional paging services, other wireless communications services and other software providers, many of which are substantially larger and have much greater financial and human capital resources, changes in customer purchasing priorities or capital expenditures, government regulation of our products and services and the healthcare and health insurance industries, reliance upon third-party providers for certain equipment and services, unauthorized breaches or failures in cybersecurity measures adopted by us and/or included in our products and services, the effects of changes in accounting policies or practices, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.

Tables to Follow

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)

(Unaudited and in thousands except share, per share amounts and ARPU)

For the three months ended

For the six months ended

6/30/2019

6/30/2018

6/30/2019

6/30/2018

Revenue:

Wireless

$

22,127

$

23,658

$

44,737

$

47,927

Software

17,398

16,970

36,551

35,815

Total revenue

39,525

40,628

81,288

83,742

Operating expenses:

Cost of revenue

7,239

7,596

14,831

15,495

Research and development

6,807

6,177

12,974

11,912

Technology operations

7,866

7,698

15,540

15,448

Selling and marketing

5,574

6,093

11,684

12,562

General and administrative

11,696

12,741

22,443

24,704

Depreciation, amortization and accretion

2,335

2,669

4,694

5,382

Total operating expenses

41,517

42,974

82,166

85,503

% of total revenue

105.0

%

105.8

%

101.1

%

102.1

%

Operating loss

(1,992

)

(2,346

)

(878

)

(1,761

)

% of total revenue

(5.0

)%

(5.8

)%

(1.1

)%

(2.1

)%

Interest income

452

342

901

625

Other income

602

102

367

54

(Loss) income before income taxes

(938

)

(1,902

)

390

(1,082

)

Benefit from (provision for) income taxes

268

730

(318

)

255

Net (loss) income

$

(670

)

$

(1,172

)

$

72

$

(827

)

Basic and diluted net (loss) income per common share

$

(0.03

)

$

(0.06

)

$

$

(0.04

)

Basic weighted average common shares outstanding

19,217,866

19,750,941

19,207,476

19,888,606

Diluted weighted average common shares outstanding

19,217,866

19,750,941

19,375,599

19,888,606

Cash dividends declared per common share

0.125

0.125

0.25

0.25

Key statistics:

Units in service

977

1,024

977

1,024

Average revenue per unit (ARPU)

$

7.26

$

7.41

$

7.28

$

7.42

Bookings

$

21,334

$

18,488

$

35,989

$

36,612

Backlog

$

39,718

$

36,295

$

39,718

$

36,295

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)

(Unaudited and in thousands except share, per share amounts and ARPU)

For the three months ended

6/30/2019

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

Revenue:

Wireless

$

22,127

$

22,610

$

23,091

$

23,259

$

23,658

$

24,269

$

24,579

$

25,110

Software

17,398

19,154

20,165

19,217

16,970

18,845

19,191

18,526

Total revenue

39,525

41,764

43,256

42,476

40,628

43,114

43,770

43,636

Operating expenses:

Cost of revenue (b)

7,239

7,592

8,772

8,141

7,596

7,878

7,122

7,069

Research and development

6,807

6,167

6,618

5,934

6,177

5,735

4,934

5,001

Technology operations

7,866

7,674

8,120

7,787

7,698

7,750

7,617

7,875

Selling and marketing

5,574

6,110

6,275

5,716

6,093

6,490

6,039

5,533

General and administrative

11,696

10,747

10,721

13,673

12,741

11,964

11,695

12,058

Depreciation, amortization and accretion

2,335

2,359

2,601

2,785

2,669

2,713

2,774

2,775

Total operating expenses

41,517

40,649

43,107

44,036

42,974

42,530

40,181

40,311

% of total revenue

105.0

%

97.3

%

99.7

%

103.7

%

105.8

%

98.6

%

91.8

%

92.4

%

Operating (loss) income

(1,992

)

1,115

149

(1,560

)

(2,346

)

584

3,589

3,325

% of total revenue

(5.0

)%

2.7

%

0.3

%

(3.7

)%

(5.8

)%

1.4

%

8.2

%

7.6

%

Interest income

452

449

628

384

342

283

229

214

Other income (expense)

602

(236

)

(593

)

(110

)

102

(47

)

(282

)

359

Income (loss) before income taxes

(938

)

1,328

184

(1,286

)

(1,902

)

820

3,536

3,898

Benefit from (provision for) income taxes

268

(586

)

5

446

730

(475

)

(24,920

)

(171

)

Net (loss) income

$

(670

)

$

742

$

189

$

(840

)

$

(1,172

)

$

345

$

(21,384

)

$

3,727

Basic and diluted net (loss) income per common share

$

(0.03

)

$

0.04

$

0.01

$

(0.04

)

$

(0.06

)

$

0.02

$

(1.07

)

$

0.19

Basic weighted average common shares outstanding

19,217,866

19,196,970

19,445,401

19,456,149

19,750,941

20,027,800

19,987,763

19,977,263

Diluted weighted average common shares outstanding

19,217,866

19,356,712

19,445,401

19,456,149

19,750,941

20,153,291

19,987,763

20,008,321

Key statistics:

Units in service

977

982

992

999

1,024

1,030

1,049

1,063

Average revenue per unit (ARPU)

$

7.26

$

7.32

$

7.36

$

7.40

$

7.41

$

7.47

$

7.46

$

7.48

Bookings

$

21,334

$

14,654

$

23,076

$

21,580

$

18,488

$

18,124

$

19,190

$

18,327

Backlog

$

39,718

$

37,392

$

40,422

$

36,366

$

36,295

$

35,930

$

42,305

$

46,900

(a) Slight variations in totals are due to rounding.

(b) An adjustment of $771 to cost of revenue, identified in the fourth quarter of 2018, has been reflected in this table as an increase to cost of revenue of $166, $196 and $359 in the first, second and third quarters of 2018, respectively. Total operating expenses, operating income (loss), income (loss) before income taxes, Net (loss) income and net (loss) income per share have been adjusted accordingly to reflect these changes.

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS (a)

(In thousands)

6/30/2019

12/31/2018

Unaudited

Assets

Current assets:

Cash and cash equivalents

$

47,829

$

83,343

Short term investments

29,854

3,963

Accounts receivable, net

38,554

32,386

Prepaid expenses and other

9,310

9,578

Inventory

1,229

1,708

Total current assets

126,776

130,978

Non-current assets:

Property and equipment, net

9,759

10,354

Operating Lease right-of-use assets

16,773

Goodwill

133,031

133,031

Intangible assets, net

4,167

5,417

Deferred income tax assets

46,229

46,484

Other non-current assets

1,338

1,448

Total non-current assets

211,297

196,734

Total assets

$

338,073

$

327,712

Liabilities and stockholders' equity

Current liabilities:

Accounts payable

$

3,795

$

2,010

Accrued compensation and benefits

8,793

11,348

Accrued taxes

1,785

1,822

Deferred revenue

27,938

26,106

Operating lease liabilities

5,261

Other current liabilities

2,567

3,662

Total current liabilities

50,139

44,948

Non-current liabilities:

Asset Retirement obligations

6,681

6,513

Operating lease liabilities

12,084

Other long-term liabilities

669

1,697

Total non-current liabilities

19,434

8,210

Total liabilities

69,573

53,158

Commitments and contingencies

Stockholders' equity:

Preferred stock

$

$

Common stock

2

2

Additional paid-in capital

89,415

90,559

Accumulated other comprehensive loss

(1,394

)

(1,301

)

Retained earnings

180,477

185,294

Total stockholders' equity

268,500

274,554

Total liabilities and stockholders' equity

$

338,073

$

327,712

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)

(Unaudited and in thousands)

For the six months ended

6/30/2019

6/30/2018

Cash flows provided by operating activities:

Net income (loss)

$

72

$

(827

)

Adjustments to reconcile net income (loss) to net cash provided by operating activities:

Depreciation, amortization and accretion

4,694

5,382

Deferred income tax expense

208

(472

)

Stock based compensation

1,557

2,501

Provisions for doubtful accounts, service credits and other

272

1,016

Adjustments of non-cash transaction taxes

(104

)

Changes in assets and liabilities:

Accounts receivable

(6,682

)

(2,986

)

Prepaid expenses, inventory and other assets

2,075

(309

)

Accounts payable, accrued liabilities and other

(3,161

)

(3,184

)

Deferred revenue

1,734

4,981

Net cash provided by operating activities

769

5,998

Cash flows from investing activities:

Purchases of property and equipment

(2,783

)

(3,464

)

Purchase of short-term investments

(29,650

)

(3,911

)

Maturities of short-term investments

4,000

4,000

Net cash used in investing activities

(28,433

)

(3,375

)

Cash flows from financing activities:

Cash distributions to stockholders

(5,049

)

(5,201

)

Purchase of common stock (including commissions)

(1,810

)

(9,467

)

Purchase of common stock for tax withholding on vested equity awards

(1,017

)

(894

)

Proceeds from issuance of common stock under the Employee Stock Purchase Plan

119

143

Net cash used in financing activities

(7,757

)

(15,419

)

Effect of exchange rate on cash

(93

)

(598

)

Net decrease in cash and cash equivalents

(35,514

)

(13,394

)

Cash and cash equivalents, beginning of period

83,343

103,179

Cash and cash equivalents, end of period

$

47,829

$

89,785

Supplemental disclosure:

Income taxes paid

$

683

$

457

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONSOLIDATED REVENUE

SUPPLEMENTAL INFORMATION (a)

(Unaudited and in thousands)

For the three months ended

6/30/2019

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

Revenue

Paging

$

21,342

$

21,687

$

21,997

$

22,442

$

22,824

$

23,308

$

23,624

$

24,128

Non-paging

785

923

1,094

817

834

961

955

982

Total wireless revenue

$

22,127

$

22,610

$

23,091

$

23,259

$

23,658

$

24,269

$

24,579

$

25,110

License

1,676

2,840

3,496

3,175

1,993

4,376

2,990

2,572

Services

4,835

5,206

5,103

4,555

4,363

4,071

5,437

5,189

Equipment

842

963

1,568

1,296

1,107

1,024

945

1,102

Operations revenue

$

7,353

$

9,009

$

10,167

$

9,026

$

7,463

$

9,471

$

9,372

$

8,863

Maintenance revenue

$

10,045

$

10,145

$

9,998

$

10,191

$

9,507

$

9,374

$

9,819

$

9,663

Total software revenue

$

17,398

$

19,154

$

20,165

$

19,217

$

16,970

$

18,845

$

19,191

$

18,526

 

Total revenue

$

39,525

$

41,764

$

43,256

$

42,476

$

40,628

$

43,114

$

43,770

$

43,636

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONSOLIDATED OPERATING EXPENSES

SUPPLEMENTAL INFORMATION (a)

(Unaudited and in thousands)

For the three months ended

6/30/2019

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

Cost of revenue

Payroll and related

$

4,749

$

4,931

$

4,868

$

4,923

$

4,853

$

4,874

$

4,374

$

4,330

Cost of sales

1,900

2,080

3,349

2,623

2,119

2,475

1,990

2,228

Stock based compensation

97

107

44

75

75

55

58

4

Other

493

474

511

520

549

474

700

507

Total cost of revenue (b)

7,239

7,592

8,772

8,141

7,596

7,878

7,122

7,069

Research and development

Payroll and related

4,639

4,263

4,350

4,709

4,506

4,002

3,521

4,005

Outside services

1,912

1,745

2,115

1,040

1,481

1,513

1,361

849

Stock based compensation

84

11

5

71

90

71

(71

)

43

Other

172

148

148

114

100

149

123

104

Total research and development

6,807

6,167

6,618

5,934

6,177

5,735

4,934

5,001

Technology operations

Payroll and related

2,662

2,647

2,616

2,866

2,618

2,693

2,413

2,582

Site rent

3,480

3,296

3,432

3,482

3,538

3,496

3,471

3,534

Telecommunications

1,019

996

1,021

950

935

898

979

1,060

Stock based compensation

30

30

24

24

24

24

20

20

Other

675

705

1,027

465

583

639

734

679

Total technology operations

7,866

7,674

8,120

7,787

7,698

7,750

7,617

7,875

Selling and marketing

Payroll and related

3,329

3,273

3,047

3,401

3,311

3,294

2,573

3,113

Commissions

1,298

1,424

1,759

1,225

1,397

1,774

1,634

1,234

Stock based compensation

128

161

99

135

135

135

93

84

Advertising and events

656

933

1,236

857

996

1,158

1,481

952

Other

163

319

134

98

254

129

258

150

Total selling and marketing

5,574

6,110

6,275

5,716

6,093

6,490

6,039

5,533

General and administrative

Payroll and related

4,136

4,041

4,087

4,834

4,340

4,416

3,649

4,569

Stock based compensation

690

219

860

1,118

943

949

774

711

Bad debt

(96

)

308

303

513

279

528

143

184

Facility rent and office costs

2,485

2,294

1,573

1,235

1,824

2,144

1,865

2,013

Outside services

2,306

1,776

2,561

3,554

2,942

1,919

2,924

2,351

Taxes, licenses and permits

863

921

111

1,081

1,024

1,080

1,120

1,077

Other

1,312

1,188

1,226

1,338

1,389

928

1,220

1,153

Total general and administrative

11,696

10,747

10,721

13,673

12,741

11,964

11,695

12,058

Depreciation, amortization and accretion

2,335

2,359

2,601

2,785

2,669

2,713

2,774

2,775

Operating expenses

$

41,517

$

40,649

$

43,107

$

44,036

$

42,974

$

42,530

$

40,181

$

40,311

Capital expenditures

$

1,495

$

1,287

$

830

$

1,630

$

2,299

$

1,164

$

2,179

$

1,816

(a) Slight variations in totals are due to rounding.

(b) An adjustment of $771 to cost of sales, identified in the fourth quarter of 2018, has been reflected in this table as an increase to cost of sales of $166, $196 and $359 in the first, second and third quarters of 2018, respectively. Total cost of revenue and operating expenses have been adjusted accordingly to reflect these changes.

SPOK HOLDINGS, INC.

UNITS IN SERVICE ACTIVITY, MARKET SEGMENT, CHURN

AND AVERAGE REVENUE PER UNIT (ARPU) (a)

(Unaudited and in thousands)

For the three months ended

6/30/2019

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

Paging units in service

Beginning units in service (000's)

982

992

999

1,024

1,030

1,049

1,063

1,086

Gross placements

35

27

30

31

35

25

26

30

Gross disconnects

(40

)

(37

)

(37

)

(56

)

(41

)

(44

)

(40

)

(53

)

Net change

(5

)

(10

)

(7

)

(25

)

(6

)

(19

)

(14

)

(23

)

Ending units in service

977

982

992

999

1,024

1,030

1,049

1,063

End of period units in service % of total (b)

Healthcare

81.7

%

81.6

%

81.4

%

81.7

%

81.5

%

81.1

%

80.7

%

80.4

%

Government

5.6

%

5.8

%

5.8

%

5.8

%

5.7

%

5.9

%

6.0

%

6.1

%

Large enterprise

5.9

%

5.9

%

5.9

%

6.0

%

6.0

%

6.0

%

6.0

%

6.0

%

Other(b)

6.8

%

6.7

%

6.9

%

6.5

%

6.8

%

7.0

%

7.2

%

7.4

%

Total

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

Account size ending units in service (000's)

1 to 100 units

74

77

78

81

85

88

92

95

101 to 1,000 units

179

186

190

192

197

198

198

201

>1,000 units

724

719

724

726

742

744

759

767

Total

977

982

992

999

1,024

1,030

1,049

1,063

Account size net loss rate(c)

1 to 100 units

(3.2

)%

(2.3

)%

(1.7

)%

(4.3

)%

(3.8

)%

(4.7

)%

(3.6

)%

(2.8

)%

101 to 1,000 units

(3.9

)%

(2.3

)%

%

(2.7

)%

(0.6

)%

(10.0

)%

(1.1

)%

(1.8

)%

>1,000 units

0.7

%

(1.1

)%

(0.1

)%

(2.2

)%

(0.2

)%

(1.9

)%

(1.1

)%

(2.2

)%

Total

(0.5

)%

(1.1

)%

(0.2

)%

(2.5

)%

(0.6

)%

(1.8

)%

(1.3

)%

(2.2

)%

Account size ARPU

1 to 100 units

$

12.00

$

11.90

$

11.61

$

11.33

$

12.04

$

12.13

$

12.11

$

12.23

101 to 1,000 units

8.47

8.35

8.28

8.19

8.34

8.47

8.58

8.62

>1,000 units

6.47

6.57

6.69

6.74

6.62

6.65

6.59

6.59

Total

$

7.26

$

7.32

$

7.36

$

7.40

$

7.41

$

7.47

$

7.46

$

7.48

(a) Slight variations in totals are due to rounding.

(b) Other includes hospitality, resort and indirect units

(c) Net loss rate is net current period placements and disconnected units in service divided by prior period ending units in service.

SPOK HOLDINGS, INC.

RECONCILIATION FROM NET INCOME (LOSS) TO EBITDA (a)

(Unaudited and in thousands)

For the three months ended

6/30/2019

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

Reconciliation of net income (loss) to EBITDA (b):

Net income (loss) (c)

$

(670

)

$

742

$

189

$

(840

)

$

(1,172

)

$

345

$

(21,384

)

$

3,727

Plus (less): provision for (benefit from) income taxes

(268

)

586

(5

)

(446

)

(730

)

475

24,920

171

Plus (less): Other expense (income)

(602

)

236

593

110

(102

)

47

282

(359

)

Less: Interest income

(452

)

(449

)

(628

)

(384

)

(342

)

(283

)

(229

)

(214

)

Operating income (loss)

(1,992

)

1,115

149

(1,560

)

(2,346

)

584

3,589

3,325

Plus: depreciation, amortization and accretion

2,335

2,359

2,601

2,785

2,669

2,713

2,774

2,775

EBITDA (as defined by the Company)

$

343

$

3,474

$

2,750

$

1,225

$

323

$

3,297

$

6,363

$

6,100

For the six months ended

6/30/2019

6/30/2018

Reconciliation of net income (loss) to EBITDA (b):

Net income (loss)

$

72

$

(827

)

(Less) plus: (Benefit from) provision for income taxes

318

(255

)

Plus (less): Other income (expense)

(367

)

(54

)

Less: Interest income

(901

)

(625

)

Operating (loss) income

(878

)

(1,761

)

Plus: depreciation, amortization and accretion

4,694

5,382

EBITDA (as defined by the Company)

$

3,816

$

3,621

RECONCILIATION FROM OPERATING EXPENSES TO ADJUSTED OPERATING EXPENSES (a)

For the three months ended

6/30/2019

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

(Dollars in thousands)

Operating expenses

$

41,517

$

40,649

$

43,107

$

44,036

$

42,974

$

42,530

$

40,181

$

40,311

Less: depreciation, amortization and accretion

2,335

2,359

2,601

2,785

2,669

2,713

2,774

2,775

Adjusted operating expenses

$

39,182

$

38,290

$

40,506

$

41,251

$

40,305

$

39,817

$

37,407

$

37,536

(a) Slight variations in totals are due to rounding.

(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is presented for analytical purposes only. Management and the Board of Directors rely on EBITDA for purposes of determining the Company’s capital allocation policies. EBITDA is also the starting point for the calculation of operating cash flow for purposes of determining whether management has achieved certain performance objectives in the Company’s short-term and long-term incentive plans.

(c) An adjustment to cost of revenue identified in the fourth quarter of 2018 of $771 has been reflected in this table as a reduction of Net income (loss) of $166, $196 $359, and $771 in the first, second third, and fourth quarters respectively.

Contacts:

Al Galgano
952-567-0295
Al.Galgano@spok.com

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