Nonprofit HR trade association recognized as Customer Service Department of the Year for the third year running
DirectEmployers Association, long known in the industry for its OFCCP compliance solutions pertaining to federal contractor VEVRAA and Section 503 requirements, was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in the 19th Annual Stevie Awards for Sales & Customer Service.
This honor goes to the Association’s Member Engagement team who exemplifies customer service excellence in an era where high-touch, human-centered support is rare. Through the entire lifecycle of their membership, this lean team of seven is each Member’s main point of contact and connection for training and general assistance, as well as guidance on their in-depth reporting and engaging outreach management tools. From onboarding and customized educational training to personalized product suggestions and making connections with Sales Engineering for special technology needs, this team is proud to consistently achieve a high customer satisfaction score of 4.69 out of 5, and an engagement score of 78%–over double the national average of 36%.
This is the third consecutive year that DirectEmployers has been recognized with this honor, a true testament of their continued dedication to the Association’s 1,100+ Members, spanning across various industries in the Fortune 2000 space. This year’s award program saw more than 2,100 nominations across 45 nations and territories.
“We’re thrilled to once again receive this recognition,” said Tom Eckhart, DirectEmployers Executive Director. “Our team excels at delivering an unmatched, people-focused Member experience and our dedication to quality is evident in this recurring recognition as Customer Service Department of the Year. It’s very rewarding to know that this dedication has a lasting impact on our Members as they navigate an ever-changing employment and regulatory landscape.”
Although announced in early March, this year’s Stevie winners were recently honored during a gala awards banquet on Thursday, April 10, at the Marriott Marquis Hotel in New York. Additional details about the Stevie Awards for Sales & Customer Service can be found at www.StevieAwards.com/Sales.
For more information on DirectEmployers and its suite of OFCCP compliance solutions, please visit www.directemployers.org.
About DirectEmployers Association
DirectEmployers Association is a nonprofit HR trade organization and a recognized leader in OFCCP compliance solutions and online recruitment. Founded in 2001 and headquartered in Indianapolis, Indiana, the Association serves over 1,100 employer Members from the Fortune 2000. With a focus on helping U.S.-based employers navigate the complexities of federal contractor compliance, DirectEmployers also offers expertise in strategic partnerships and innovative technology, empowering its Members with the tools and support needed to succeed in an ever-evolving talent acquisition landscape. To learn more, visit DirectEmployers.org.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250415460898/en/
This team is proud to consistently achieve a high customer satisfaction score of 4.69 out of 5, and an engagement score of 78%–over double the national average of 36%.
Contacts
Media Contact: Jaime Costilow, VP of Marketing, DirectEmployers Association, (317) 874-9093, jaime@directemployers.org
