Citizens Extends Branch Hours to Further Serve Customers and Communities

Given recent market developments, Citizens has seen higher than normal interest from prospective new customers over the past few days. In an effort to further support these potential new customers as they navigate ongoing market uncertainty, Citizens will temporarily extend hours at branches across its retail footprint, effective tomorrow, March 14. Select branches will open early and close late with bankers on duty to answer questions, open new accounts, advise existing customers and support the communities they serve. Specific hours and locations are available at www.citizensbank.com or by calling a local Citizens branch.

Citizens is committed to serving as its customers' trusted financial advisor, with a long and proven track record of successfully navigating complex challenges and economic uncertainties. Citizens serves a broad range of clients, including retail customers, small businesses, middle-market and mid-corporate companies across diversified industries.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.7 billion in assets as of December 31, 2022. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,400 ATMs and approximately 1,100 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.

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