With Bitrix24's all-in-one CRM view, sales and support teams can finally say goodbye to juggling multiple tabs and scattered data. Now, everything needed to serve clients, close deals, and follow up is right there on one screen.

NEW YORK, NY, VA / ACCESS Newswire / October 3, 2025 / Bitrix24, the all-in-one collaboration and CRM platform used by over 15 million companies worldwide, has released a major CRM update. The new CRM Item Form with a unified activity timeline brings together every customer interaction - calls, emails, chats, documents, tasks, and even payments - into one simple, easy-to-use view.

Key Features of the New CRM Item Form:

• Unified timeline view: All CRM activities displayed in one scrollable feed for easy tracking and management.

• Enhanced activity logging: Log and view interactions in a more organized and user-friendly format.

• Improved collaboration: Team members can comment, tag, and share updates directly within the timeline.

• Real-time updates: Stay in the loop with live notifications and changes to customer records.

• Customizable layouts: Tailor the form to your business needs with drag-and-drop fields and custom sections.

• Mobile-friendly design: Access and update customer records on the go with full functionality across devices.

The new CRM Item Form goes beyond aesthetics, it's a powerful tool that transforms how you manage customer relationships and streamline daily operations. Here's how it can benefit your business:

• Saves time and reduces complexity: All customer activities in one scrollable timeline means less switching, faster access, and more time for what really matters, connecting with clients.

• Provides clear customer visibility: The full history of interactions in one place helps understand customer behavior and preferences more effectively.

• Encourages seamless team communication: Share notes, tag colleagues, and collaborate directly within the timeline to keep everyone aligned.

• Enables faster, smarter responses: With real-time updates and a centralized view, teams can react to customer needs more quickly and with better context.

As the way businesses operate online keeps changing, Bitrix24 continues to provide smart, easy-to-use tools that truly meet the needs of real companies. The new CRM Item Form is the latest improvement, making customer relationship management faster and easier for both small teams and complex sales processes.

About Bitrix24

Bitrix24 is a comprehensive digital workspace combining CRM, collaboration, communication, task and project management, automation, and more - all in a single, integrated platform. Built to scale from startups to large enterprises, Bitrix24 supports teams of any size with tools they need to communicate, manage clients, drive sales pipelines, and deliver results. For more information, visit bitrix24.com.

Contact Information:

Vlad Kovalskiy
US Marketing Manager
kovalskiy@bitrix24.com

SOURCE: Bitrix24