For most aluminum pergola systems, the standard motor warranty is 2 years under normal usage.If any quality issue occurs during the warranty period, the motor can be replaced free of charge, while installation is usually handled locally with remote technical support.
| Item | Coverage |
| Motor warranty | 2 years |
| Coverage condition | Non-human damage, normal usage |
| Replacement | Free motor provided |
| Installation | Remote guidance (not on-site) |
How Motor Replacement Works For overseas projects, the standard process is: • Client provides video or photos for issue confirmation • Technical team diagnoses the problem • Replacement motor is shipped if needed • Installation is completed by local technician with guidance. This method is widely used in international projects and ensures fast and cost-effective service
Why On-Site Service Is Not IncludedBecause pergola projects are global, on-site service is usually not included due to: • High international travel cost • Different local labor conditions • Faster response via local support Instead, remote support + local installation is the industry standard
Practical Advice for BuyersTo avoid future issues: • Choose reliable motor brands (Somfy / Dooya / A-OK etc.) • Confirm warranty terms before order • Ensure proper installation by professionals
FAQ
Q1: Is motor replacement really free? Yes, if the issue is caused by product quality within warranty.
Q2: Who installs the replacement motor? Usually local installers or project contractors.
Q3: Can supplier send technicians? Possible, but usually not included in warranty scope.
Looking for a reliable aluminum pergola system with clear warranty support? Contact us for: • Product details • Technical drawings • Quotation within 24 hours
Media Contact
Company Name: YAOXING ALUMINUM
Email: Send Email
Country: China
Website: https://www.yx-aluminum.com/
