February 23, 2023 - BrightStar Care of Bedford/Manchester in New Hampshire, a leading provider of in-home care, assisted living, and medical staffing, announced today that it has received Home Care Pulse's 2023 Best of Home Care Leader in Experience, Provider of Choice and Employer of Choice Award. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is awarded to home care businesses that continuously rank highest among 10 or more quality metrics. With this award, BrightStar Care of Bedford/Manchester NH has established itself as a home care brand that belongs among the top 10% of home care providers that participate in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment further proves how BrightStar Care of Bedford/Manchester NH's consistent dedication to providing excellent care and quality improvement in the home care industry. To qualify for this award, 10% of the clients and caregivers of BrightStar Care of Bedford and Manchester were interviewed monthly by Home Care Pulse.
Throughout 12 months, BrightStar Care of Bedford/Manchester NH consistently received high satisfaction ratings from their clients and caregivers across areas such as caregiver training, communicating, scheduling, caregiver compassion, and compatibility of both client and caregiver, to name a few.
In receiving this award, Melissa Janicke, owner and CEO of BrightStar Care of Bedford/Manchester, responded, “We are proud to be recognized once again as a ‘Leader in Experience’. Our team works tirelessly to ensure that we provide a higher standard of care to our clients and a fantastic employment experience to our field team. Each member of our team is dedicated to providing exemplary service to our clients, field team members, and community partners; one interaction at a time.”
With the feedback provided by clients and caregivers, on top of benchmarks that depict the overall quality of the business from Home Care Pulse, the management team behind BrightStar Care of Bedford/Manchester NH persists to increase the standard of quality care that they aim to provide. By setting both short and long-term goals geared toward greatness, the team continues to strive for the highest level of excellence.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.“At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like BrightStar Care Bedford/Manchester NH that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. BrightStar Care Bedford/Manchester NH has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
Media Contact
Company Name: BrightStar Care of Bedford / Manchester
Contact Person: Melissa Janicke, Owner & CEO
Email: Send Email
Phone: 603-637-4646
Country: United States
Website: https://www.brightstarcare.com/locations/bedford-manchester
