Most people are familiarized with their favorite ride hailing app by now. They feel comfortable with it, but they are also aware of its limits. What happens when they need to book a ride for a group larger than the usual 6 people allowance? What if they are looking for a WAV (Wheelchair Accessible Vehicle)? What about pet transportation? Those niche services are mostly offered through off-line channels, meaning lengthy paperwork.
Things get worse when the matter goes around hiring these services abroad, having to deal with language barriers and tourist traps in a world with 5.5 billion non-English speakers. None of the most popular mobility apps provides multilingual chauffeur service upon request.
Dan and Gang – two immigrant serial entrepreneurs and longtime friends in the Bay Area- wanted to change that by creating a unique solution where anyone can do something so simple: being able to book any kind of ride they need, anywhere in the world. Both had the experience and tools to fulfill the task: While Dan grew a company from 0 to 500 employees and 30M USD in funding, Gang was Director of Software Engineering at eBay, in charge of building multi-billion monetization platforms used by 70 million sellers worldwide.
By using the pandemic as a unique opportunity to build and shape its platform, Elife took this chance to become a comprehensive, user-friendly ground transportation platform with great results. With a proven model that has been tested during the most difficult season for the industry worldwide, Elife’s bold bet is already paying results, having doubled its revenue during March 2021 against February, and being able to handle the demand increase without a flinch, a great stress test.
Elife has built a large network of multilingual transportation experts in 150 countries, covering thousands of cities – more than any renowned ride hailing app – and regions in the 5 continents, and using AI to match passengers with drivers who speak their language, solving barriers for non-English speakers. Elife also expanded its transport solutions beyond regular ones: NEMT (Non-Emergency Medical Transport), Wheelchair Accessible Vehicles (WAV), bus rental, special event transportation, pet transport and school transport.
“We wanted to grow our transport solutions beyond the usual ride hailing service most apps offer” Dan says “Our main objective was to create a user-friendly platform that could allow our customers to hire usually hard to book transport services such as coach buses with the same ease as booking a private airport shuttle or a limo service. Our array of transport solutions is one of our major advantages.”
Dan also talked about their in-advance booking system “Every one of our drivers knows their daily rides in advance. They don’t have – neither they want – to wait seated for one. That’s how we eliminate downtimes, helping them being more productive.”
Elife is also a better choice to book large group transportation. “Most people don’t want to deal with a bus rental company, because of the unnecessary paperwork or long time to get a quote” Dan explains “Elife allows you to get an instant quote for any ride you need. In a few seconds you can book the service that best suits your needs and pay a flat rate for it.”
In order to create a comprehensive worldwide transport platform, multiculturalism is a must. Elife’s staff comes from different countries in America, Europe and Asia. “Even though most of us haven’t met in person, we consider ourselves a family” Dan states with a smile “Every opinion, plan and idea are considered, placing our passengers and providers in the center of all our strategy. We are a group of passionate people who want to help building a better-connected world.”
Elife’s unique set of transportation solutions is available at elifelimo.com. They are currently working on improving their CX. “All our services are currently web-based, so our drivers and customers don’t have to deal with updates. We currently feel comfortable with that” Dan finishes.