•	We provide broadband, video and voice services in urban, suburban and rural communities.

•	In 2012, new management began investing significantly in technology and labor force to create industry-leading services, a culture of innovation, and superior customer service.

◦	While making the products more valuable, new management also made services more affordable by eliminating common industry fees such as modem fees, early termination fees, and universal service fees.

•	New management took the company all-digital, which allowed us to quadruple broadband speeds, significantly improve video service, and use cloud technology to deliver cutting edge services.

•	60 Mbps is now the slowest broadband tier sold (100 Mbps is the slowest in some markets).

•	We offer fiber solutions with speeds up to 10 Gbps to schools, libraries and businesses.

•	We have hundreds of HD channels, thousands of On Demand options, and the most Spanish language channels.

•	We are deploying a first-of-its kind, cloud-based video guide.

◦	Enables intuitive search and discovery across cable and online content; even works on old cable boxes.

•	Our TV app allows customers to watch over 170 channels on their tablet or smartphone in the home, program their DVR, and even stream or download certain shows and movies to watch when and where they want.

•	We’ve added more than 7,000 new jobs since 2012 (an increase of 43 percent) to meet the needs of a growing company.

•	We’ve significantly increased domestic customer care capacity by bringing overseas jobs home.

•	Charter’s insourced workforce is better trained, properly incentivized and better equipped to service customers.

•	Charter offers easy-to-understand product packages at highly-competitive prices ($90/month for triple play).

•	Expanded evening and weekend service hours and one- or two-hour appointment windows.

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•	New Charter will have approximately 17 million video customers and 20 million internet customers in 41 states.

•	Straightforward, nationally uniform pricing with no data caps, no usage based billing, no modem fees and no early termination fees.

•	60 Mbps entry-level speeds with pricing based on Charter’s current model, which is less expensive for consumers than TWC and BHN’s comparable offerings.

◦	New Charter will continue TWC’s and BHN’s 300 Mbps service.

•	A best-in-class TV app, combining the best features of Charter’s and TWC’s apps.

•	The new cloud-based user interface, Spectrum Guide.

•	And while the New Charter offerings will entail a richer product at a better value, if current TWC and BHN customers like their current service and prices, they won’t need to change.

•	Over the last three years, Charter has created and expanded U.S. call centers and field operations infrastructure, insourcing these customer care workforces.

•	New Charter will continue to create thousands of U.S.-based jobs by:

◦	Returning TWC call center jobs to the United States.

◦	Hiring and training thousands of new customer care employees.

•	Charter has fostered a good reputation with leading Internet companies.

◦	Netflix and Cogent support the proposed transaction.

•	New Charter will not block or slow down Internet traffic or engage in paid prioritization-the same commitment already followed by Charter today.

•	We will continue to invest in interconnection capacity to avoid network congestion.

◦	We’ve offered to submit any interconnection disputes to the FCC for resolution on a case-by-case basis.

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•	We will invest significantly in the TWC and BHN networks to raise broadband speeds to a minimum of 60 Mbps downstream and add High Definition and video on demand options.

•	We will offer a robust broadband service for low-income consumers across the New Charter footprint.

•	Recognizing the vital importance of promoting diversity and inclusion strongly rooted in the communities we serve, we will expand TWC’s commitment to diversity and inclusion in governance, employment practices, procurement and community partnerships.

•	We will invest significantly in both in-home and out-of-home WiFi. New Charter will increase competition in the mobile data market by deploying over 300,000 out-of-home WiFi access points.

•	We will build out one million line extensions of our networks into residential areas to provide high-speed service to rural and other underserved areas.

•	We will invest at least $2.5 billion in the build-out of networks into commercial areas, creating much-needed competition in the commercial sector.